Well that sucks, I was looking forward to some more instruction. Maybe another reminder, " You've got to open that f(*ker up, mate"
I'm really puzzled by this, we constantly have contractors here in the plant doing all sorts of work, from machinery installation to software work. None from Australia, that I am aware of, but certainly several European countries, Brazil and even China. WTF? Not sure what they are doing different than you, wish I did. Good Luck